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Doxy.me regularly publishes press releases, product news and company updates. Journalists will find all the latest information here.

Doxy.me Newsroom: Press Releases & Product Updates  | doyxy.me

Doxy.me extends telemedicine's reach to 88% of the world's population

Will we still want a metaverse when the pandemic is over?

Focus On The Features That Make Your Product Uniquely Useful

At Doxy.me, simplicity is key to telehealth security

(CHARLESTON, SC - February 12, 2024) - Doxy.me, a leading telehealth platform, announced the appointment of Esteban López, MD, MBA, as Chief Medical Officer (CMO), effective February 5, 2024. With over 20 years of healthcare leadership experience and a proven track record of utilizing technology to enhance access and quality, Dr. López will spearhead doxy.me's mission to make telemedicine for all and create the future of healthcare.

"Physicians are one of the most trusted professions in society, and we want to infuse that trust into everything we do," said Brandon M. Welch, MS, PhD, CEO of Doxy.me, Inc. "Having Dr. López on board, speaking on behalf of doxy.me, will significantly strengthen our ability to deliver on that promise."

Dr. Esteban López, Chief Medical Officer at doxy.me

Prior to joining doxy.me, Dr. López held impactful roles at Google Cloud and Health Care Service Corporation (HCSC), where he demonstrably improved healthcare services through strategic technology integration. A board-certified internist and pediatrician, he brings deep clinical understanding to his new role. Further emphasizing his commitment to cutting-edge solutions, Dr. López holds a certificate in leading digital transformation in healthcare from Harvard Medical School.

Beyond his impressive professional and academic achievements, Dr. López shares doxy.me's deep commitment that free telemedicine for all helps to reduce disparities and health inequities. He is passionate about using digital health to make healthcare more accessible and will collaborate with policymakers and providers to foster a more equitable healthcare ecosystem for all.

"As a physician, my primary focus in leading growth will be ensuring doxy.me remains laser-focused on serving its core customers – healthcare professionals and administrators," said Dr. López. "This is a particularly exciting opportunity for me because our goals are deeply aligned. I am passionate about reducing health inequities and disparities, and doxy.me is uniquely positioned to make a significant impact in achieving this critical mission."

Dr. López brings further leadership experience to doxy.me through his current board positions at publicly traded healthcare companies: Axonics, the Financial Times fastest medical technology companies in the Americas; and Addus HomeCare, one of the largest personal home care and support services companies in the US.

As part of his role as CMO, Dr. López will lead doxy.me's Growth Department, strategically expanding the company's reach in the United States, specifically targeting underserved communities, and growing its international presence.

Doxy.me is the world’s most loved telemedicine solution. Founded in 2014 by Dr. Brandon Welch, doxy.me enables healthcare organizations to provide virtual care that's accessible to everyone, everywhere, on any device. According to KLAS research, doxy.me is the number one telehealth solution healthcare organizations relied on during the COVID-19 crisis. Doxy.me has facilitated nearly 9 billion minutes of telemedicine in over 176 countries. Doxy.me is HIPAA compliant, works in-browser, and requires no downloads. To learn more, visit doxy.me.

For more information about doxy.me and its initiatives, please contact media@doxy.me.

Physician, entrepreneur, and former Googler to drive growth and healthy equity for leading telehealth platform. 

Dr. Esteban López joins doxy.me as Chief Medical Officer

Doxy.me appoints Dr. Esteban López as Chief Medical Officer to drive growth and health equity

A new study by researchers at doxy.me reveals that therapists think VR-based therapy could offer a more immersive teletherapy experience. 

(Charleston, SC, January 18, 2024) — In a study funded by the National Institute of Mental Health (R43MH129065) and set to be published in Virtual Reality, researchers at telehealth company doxy.me found that combining telehealth with VR may expand therapeutic options for mental healthcare providers and offer more immersive therapy experiences.

The study’s findings come at a significant period in mental healthcare transformation. Following the COVID-19 pandemic, the World Health Organization reported a 25% global increase in anxiety and depressive symptoms. Burnout was rampant among mental health providers before the pandemic and has only intensified due to rapidly accelerating demand. Clinicians need ways to extend their capabilities to provide accessible and efficient care.

Combining VR-based therapy with telehealth may be one of those solutions. In this study, researchers described how the mass adoption of telehealth could be further extended with the use of modern consumer VR devices such as the Meta Quest 3. The researchers explored this potential by interviewing 18 mental health therapists about their experiences providing telehealth services and opinions on using VR for telehealth-based therapy. Specifically, the researchers asked therapists who treated anxiety about telehealth-based VR exposure therapy (tele-VRET).

“We know telehealth reduces barriers, enhances therapy, and improves access to care. Through this research, we’re hoping to take telehealth to the next level by capitalizing on VR’s potential to uniquely enhance mental healthcare.”

 - Senior author Dr. Brian Bunnell, PhD, Director of Research at doxy.me, and Assistant Professor of Psychiatry at the University of South Florida

The results revealed that the majority of therapists were enthusiastic about the potential to engage patients with VR technologies to build stronger therapeutic alliances. Therapists expressed interest in how VR could facilitate more immersive and interactive telehealth sessions and an overall desire to integrate tele-VRET into their clinical practices. While a minority of therapists expressed doubts about the perceived realism of VR and general concerns about the costs and logistics of VR in practice, there is optimism about its application in therapy settings.

“Overall, we found that telemental health therapists had positive reactions to VR and creative ideas for how to use it in their clinical services,” explained Dr. Triton Ong, PhD. “There’s a lot of excitement about how tele-VRET can make exposure therapy more feasible and accessible, and how tele-VR in general can lead to new opportunities to advance other important forms of evidence-based mental health care.”

The doxy.me research team led by lead author Triton Ong (Senior Research Associate) and senior author Brian Bunnell (Director of Research). Dr. Ong has a PhD in Psychology with expertise in extended reality for healthcare, behavior science, and tech for health promotion. Dr. Bunnell has a PhD in Clinical Psychology with expertise in using implementation science and biomedical informatics approaches to develop health technology solutions to improve healthcare access and quality.

A new study by researchers at doxy.me reveals that therapists think VR-based therapy could offer more immersive teletherapy experience.

Virtual reality and teletherapy research study | doxy.me

New study reveals enthusiasm over telehealth-based virtual reality improving mental healthcare

Doxy.me offers discounted telehealth options to approximately 1,400 nonprofit clinics 

(Charleston, SC, August 30, 2023) Doxy.me, a leading telehealth platform, has partnered with the National Association of Free and Charitable Clinics (NAFC). The NAFC provides resources and support to local clinics and pharmacies that provide free or low-cost healthcare services to the uninsured and underinsured population. 

This partnership has made healthcare more accessible for the hundreds of patients seen by NAFC providers who now use doxy.me. 

“Telehealth has the ability to reach patients wherever they are. We want to put this tool in the right hands—providers that are serving patients with the greatest barriers to healthcare.” 

–Asiyah Franklin, Senior Telemedicine Success Manager at doxy.me

Doxy.me was created to improve healthcare access. That’s why its Professional plan is free for all nonprofits. But through the NAFC, nonprofits get a discount on Clinic plans, which include additional features like personalized branding, shared waiting rooms, and more access to telemedicine success experts. 

“It’s allowed us to take care of those that don’t necessarily have the means to come to the office when they need to,” says Rita Prospero, the Operations Manager at Bergen Volunteer Medical Initiative (BVMI). 

Prospero explains that doxy.me’s telehealth platform is used for more than just telehealth visits. In the past, BVMI had an application process that required potential patients to come to the clinic multiple times to submit paperwork and complete interviews. With doxy.me, potential patients only need to come in once for a final interview and to submit paperwork. This has eliminated some of the barriers to receiving affordable healthcare. 

Arlington Free Clinic is another member of the NAFC that uses doxy.me. Kate Nadeau, the Director of Volunteer Resources at the clinic, explained that with over 50 volunteer physicians, they needed a platform that was easy to use and required little onboarding. This would allow for the majority of their time to be spent serving patients. 

“For volunteers, it’s the flexibility that it offers,” says Nadeau. “Being able to pivot and keep moving is impactful.” 

Nadeau went on to share how one volunteer provider moved away but continues to volunteer their time through telehealth. For Arlington Free Clinic, telehealth has made it easier for patients to access care—and for providers to volunteer their time. 

Learn more about how doxy.me is improving healthcare accessibility at the Tennessee Charitable Care Network’s 2023 conference. Asiyah Franklin, a Senior Telemedicine Success Manager at doxy.me, will be speaking on the benefits of incorporating telehealth when providing healthcare to underserved populations on September 6 at 3:30 PM CT. 

Doxy.me is the world’s most loved telemedicine solution. Founded in 2014 by Dr. Brandon Welch, doxy.me enables healthcare organizations to provide virtual care that's accessible to everyone, everywhere, on any device. According to KLAS research, doxy.me is the number one telehealth solution healthcare organizations relied on during the COVID-19 crisis. Doxy.me is HIPAA compliant, works in-browser, and requires no downloads. To learn more, visit doxy.me.

The National Association of Free and Charitable Clinics (NAFC) is the only nonprofit 501c(3) organization whose mission is solely focused on the issues and needs of the uninsured and underinsured throughout the nation and the more than 1,400 Free and Charitable Clinics and Pharmacies that serve them. The NAFC has earned the Platinum Seal of Transparency from GuideStar and a 4-star rating from Charity Navigator. Founded in 2001 and headquartered near Washington, D.C., the NAFC is working towards healthy communities for all through quality, equitable, accessible healthcare. For more information about the NAFC, please visit www.nafcclinics.org.

Doxy.me offers discounted telehealth services to nonprofit clinics serving uninsured and underinsured populations. Read the press release to learn more. 

Doxy.me partners with the National Association of Free and Charitable Clinics (NAFC)

Doxy.me partners with the National Association of Free and Charitable Clinics to improve healthcare accessibility

Some video platforms and health technology companies have changed their terms of service to allow for the use of patient data to train AI models. Doxy.me does not store patient health information. Our CEO and Co-founder Dr. Brandon M. Welch explains how doxy.me handles patient data in this video. 

CEO's message about patient privacy

Recently, some video platforms and health technology companies have changed their terms of service to allow the use of patient data for the training of AI learning models. This has justifiably raised concern within the healthcare community. As a result, we at doxy.me have received a lot of questions about how to handle patient data. 

We want to respond to those questions with a clear message. By design, doxy.me does not collect and store patient health information. As a result, no patient data is available to train AI learning models. We believe that the provider-patient relationship is sacred. Information exchanged during a conversation between a patient and their provider must be kept private and secure with the utmost care. That's why we have designed doxy.me to use the minimum information necessary to provide a simple and secure video visit. 

To use our service, even our free version, we don't require patients to create accounts, use personal identifiers, or enter health information. All communication between the patient and their provider is encrypted and never stored by doxy.me. Fundamentally, we do not believe that we have the right to use information discussed between a patient and their provider. Indeed, information exchanged during a patient-provider interaction should never be used without the knowledge, consent, and due benefit given to the participants. 

Patients and providers should not have to worry about the privacy and security of their information. Rest assured that doxy.me has been independently audited and found to be compliant with HIPAA, SOC 2 Type 2, and other industry standards for privacy and security. 

We invite all healthcare professionals to use doxy.me for a private and secure telehealth visit. 

Doxy.me does not collect and store patient health information. CEO and Co-Founder Dr. Brandon M. Welch explains our approach to patient data privacy in this video. 

How doxy.me handles patient data and ensures privacy

Third-party SOC 2 Type 2 examination and SOC 3 report show that doxy.me continues to be a secure platform

(Charleston, SC, April 3, 2023) Doxy.me, a leading telehealth software company, recently completed a System and Organization Controls (SOC) 2 Type 2 examination. The independent auditor’s report concluded that doxy.me is a secure and HIPAA-compliant telehealth platform. For a summary of the  auditor’s evaluation, see the SOC 3 report on the doxy.me website.

With the end of the Public Health Emergency quickly approaching, providers are looking for the most secure telehealth options.

SOC 2 looked at the following when evaluating doxy.me as a healthcare software:

Security: The system is protected and secure.

Availability: Doxy.me is a stable software solution. 

Confidentiality: All data collected is encrypted and protected.

HIPAA compliant: It is compliant with the HIPAA Security Rule. 

SOC 2 is a third-party audit that examine organizations’ security and privacy controls. Since doxy.me is a telehealth company, it also evaluated its HIPAA compliance. The audit confirmed that doxy.me is a secure and reliable platform for healthcare providers.

“As a telehealth company, security has always been top of mind,” says Brandon M. Welch, MS, PhD, Founder and CEO of doxy.me. “Doxy.me does not store any PHI. That’s something few companies can say, and we’re proud to have such a high level of cyber security.”

Doxy.me is the simple, free, and secure telemedicine solution. Founded in 2014 by Dr. Brandon Welch, doxy.me enables healthcare organizations to provide virtual care that's accessible to everyone, everywhere, on any device. According to KLAS research, doxy.me is the number one telehealth solution healthcare organizations relied on during the COVID-19 crisis. Doxy.me is HIPAA compliant, works in-browser, and requires no downloads. To learn more, visit doxy.me.

Telehealth platform doxy.me reconfirms security and HIPAA compliance

Healthcare Providers Now Have On-Demand Access to Interpreters of 240+ Languages and Dialects

(Charleston, SC– March 27th, 2023) Leading telehealth platform doxy.me recently partnered with Voyce, a technology-driven company offering a simple and seamless remote language interpretation solution. The result is a doxy.me integration that allows providers to access interpreters from a catalog of the more than 240 languages and dialects Voyce supports. Voyce’s technology enables government-compliant communication between patient and provider, bridging language and cultural barriers between the two. Voyce’s network of trained medical interpreters are available on-demand on the doxy.me platform in an average of 20 seconds or less, allowing for a natural flow to virtual visits. “Whether in-person or virtually, conversations around health require sensitivity. This natural vulnerability is more pronounced when there is a language barrier," said Andrew Royce, CEO of Voyce. “Voyce now ensures that any patient on doxy.me’s platform can comfortably and effectively communicate with their provider.” Together, doxy.me and Voyce will give patients access to care whenever and wherever they need it in whatever language they are most comfortable speaking in. "This integration is a huge step toward making telemedicine available to all," says Brandon M. Welch, MS, PhD, Founder and CEO of doxy.me. “Doxy.me was limited to supporting one primary language spoken by less than 5% of the globe. Now doxy.me allows providers to serve patients who speak one of the 240+ languages or dialects through Voyce ."

Voyce is a technology driven company deeply committed to helping people in need facing language barriers, enabling them to communicate and get help when they need it the most. Voyce’s professional and qualified language interpreters provide medical interpretation across a variety of technology and telehealth platforms in 240 languages and dialects, including American Sign Language. Across the United States, Canada, the United Kingdom, and globally, Voyce supports millions of conversations each year, giving patients and providers the confidence to communicate effectively. Learn more at voyceglobal.com.

Doxy.me is the simple, free, and secure telemedicine solution. Founded in 2014 by Dr. Brandon Welch, doxy.me enables healthcare organizations to provide virtual care that's accessible to everyone, everywhere, on any device. According to KLAS research, doxy.me is the number one telemedicine solution healthcare organizations relied on during the COVID-19 crisis. Doxy.me is HIPAA compliant, works in-browser, and requires no downloads. To learn more, visit doxy.me.

Ryan Wagner 
Ogilvy 
ryan.wagner@ogilvy.com

Telehealth Platform Doxy.me Offers Language Interpretation Services Through Voyce Integration

(Charleston, SC, October 20, 2022) Doxy.me, the telemedicine platform on a mission to make telemedicine available to all, has upgraded its technology, creating a seamless experience for Mexican healthcare providers and patients, allowing for greater accessibility in healthcare services to Mexico’s 129 million citizens. 

The platform automatically detects when Spanish is being used in the browser and defaults to Spanish for both patients and providers.

The enhanced capabilities also allow providers to send customized text messages, email and calendar invites in Spanish, while 24-hour technical support is available in Spanish with local staff based in Mexico City. 

“These new features remove barriers between providers and their patients in Mexico,” says Brandon M. Welch, Founder and CEO of doxy.me. “It allows for a higher level of care and a better experience all around.”

On-demand Spanish to English interpreters are now accessible through the doxy.me platform as well. With this service, providers can add a human interpreter to a doxy.me call within seconds with a pay-by-the-minute pricing plan that is more cost effective than traditional interpretation services.

In addition to the language enhancements, the platform upgrade allows providers to collect payments from patients in Pesos via credit card. Additional payment methods will be added in the future. 

“The additional capabilities we have added empower Mexican providers to maintain their own virtual clinic,” says Welch. “This will make healthcare more widely available and affordable in Mexico.”

The new Spanish offerings are included in doxy.me’s core suite of services that is free to both providers and patients. Doxy.me has premium features such as screenshare, group calls, and HD video that are available via paid plans.

To get started, sign up for a free doxy.me account.

Doxy.me is a simple, free, and secure telemedicine solution used by providers to reach patients anywhere in the world. The company enables healthcare providers and organizations to offer virtual care to patients that is easily accessible to everyone, everywhere, on any device. Doxy.me is HIPAA compliant, works in-browser, and requires no additional downloads. The company serves more than one million healthcare providers in over 150 countries worldwide. To learn more, visit https://doxy.me.

Doxy.me optimizes telemedicine for Mexico: adds Spanish and Pesos