Frequently asked questions about doxy.me
Get answers about getting started, plans, the patient experience, and how doxy.me fits your practice.
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Getting started
Doxy.me is the leading telehealth platform built specifically for care. It’s easy for providers and patients to use, with no downloads or patient logins required. Meet online with tools that help you focus on patients, simplify documentation, and coordinate care.
Doxy.me is built for healthcare professionals, from independent therapists and medical providers to clinics, health systems, and community organizations. Whether you work solo or with a team, it makes connecting with patients simple.
No. Doxy.me works right in your browser, making appointments easier for you and your patients. You sign in, share your Room link, and patients check in - no downloads or patient logins needed.
Just a doxy.me provider account, an internet connection, and a computer, tablet, or smartphone with a camera and microphone. Open a supported browser in a private space, share your Room link, and you’re ready to connect.
Yes. Keep the EHR you know and add telehealth built for care. Use doxy.me alongside your EHR and include your Room link in appointment invitations, giving patients easy access without a technical integration.
Pricing and plans
Yes. Our Free plan gives you a simple way to meet with patients online, with no subscription charge or trial deadline. Upgrade to Premium whenever you want more tools for delivering care.
Everything you need for basic one-to-one video appointments: your own Room link, a Default Waiting Room, email invitations, and a BAA at no extra cost. Patients join right in their browser - no downloads or patient logins needed.
Premium gives you more ways to engage patients, personalize their experience, and coordinate care. Get Group Calls, Screen Share, Custom Waiting Room, and clinical apps such as Whiteboard, CBT Activities, and Teleconsent.
Scribe helps you spend less time on notes, with automatic clinical documentation directly in your virtual or in-person appointment. It’s included at no extra charge.
Compare plans to find your fit.
Yes. Try Premium free for 30 days and see what clearer video, clinical tools, and team workflows can bring to your practice. No credit card required.
The patient experience
Just share your Room link. Patients open it, check in, and enter your Waiting Room until you start the call. No downloads or patient logins to get in the way.
No. Patients simply open your Room link and check in - no account, username, or password to remember. That’s one less thing between them and their care.
Yes. Patients can join from a smartphone or tablet using a supported browser, an internet connection, and their camera and microphone. No app needed, making care easier to access.
Patients check in and wait while you see who’s arrived and start calls when you’re ready. The Default Waiting Room offers helpful telehealth tips. With Premium, a Custom Waiting Room lets you create a familiar welcome with your branding and content.
Privacy and practice fit
Yes. Doxy.me protects your appointments with encrypted audio and video and safeguards built for healthcare. HIPAA compliance and a BAA are included on Free and Premium plans, alongside your practice’s own privacy and security procedures.
Yes, at no extra cost on Free and Premium plans. A Business Associate Agreement (BAA) sets out our responsibilities for protecting patient information on your behalf. Generate and download yours in Settings.
Premium offers webhooks to help connect your workflow, notifying a system your team configures when patients check in or calls start and end. These share visit activity rather than syncing clinical notes or retrieving EHR records.
Explore EHR integration options, or talk to our team about your workflow.
Yes. Bring providers and staff together with individual logins and Rooms. Premium adds Shared Rooms, patient transfers, clinic branding, and reporting to help your team keep appointments moving and deliver coordinated care.