The short answer
Telehealth EHR integration can mean five different things: system connections, connected workflows, pushing data, pulling data, or contractual arrangements. Knowing which you need helps you get a clear answer when evaluating a platform.
Your electronic health record (EHR) manages patient records and often supports scheduling and billing. You might want your telehealth platform to share a login, send a check-in notification, or retrieve appointment details. Each requires a different capability.
These five categories give you and doxy.me a shared starting point, so “yes, we integrate” comes with a clear explanation of what that means for your practice.
01
How doxy.me fits into your workflow
Doxy.me is a browser-based telehealth platform for meeting with patients online. Its webhooks, available on the Premium plan, send automatic notifications about visit activity to a system your team configures.
These are five useful ways to discuss integration:
For example, your clinic might want a patient’s check-in to update their status in another system. Doxy.me sends the notification then your receiving system must match it to the right patient and make the update.
Webhooks send visit-event information, rather than clinical notes. Failed deliveries aren’t automatically retried, so your technical team should account for that when designing the workflow.
02
Start with the outcome you need
Describe what should happen in your practice: “When a patient checks in, we want their appointment status updated in our system.”
Then confirm which steps remain manual and who owns the connection.
Review the doxy.me webhook guide and share your desired workflow with our team.