Case study / Family & Children’s Services
Family and Children’s Services (FCS) in Tulsa, Oklahoma never turns anyone away when they ask for help. Their support touches thousands of families across the region and telehealth has played a major role, especially when accessing the hardest-to-reach residents, who are most in need of care.
Results
Improving access to healthcare
Providing quality care at scale
Speciality
Family Services
Mental Health
Patient population
All residents across Tulsa, Oklahoma
Care delivery model
Hybrid
7k
People seen per week via telehealth
3.9m
Minutes of telehealth in 2024
30%
Increase in services provided in 2024
5%
Faster service than the national average
The challenge: making telehealth work for providers and patients
After more than 100 years of serving the Tulsa community, FCS knew that expanding access to quality care would require a reliable hybrid care model. While virtual appointments were available, adoption remained low. Setup was time-consuming, visits felt less effective, and providers often defaulted to in-person care.
As a result, access remained limited for residents without reliable transportation or flexible schedules.
To succeed, Brent and his team needed a telehealth solution that providers would actually use—one that was easy to adopt, simple for patients to access, and capable of supporting a large number of appointments across hundreds of clinicians. Just as importantly, it needed to work without lengthy setup, upfront investment, or extensive training.
“Some of our crisis programs that handle suicide prevention and mental health crisis are 24/7. We were able to set up doxy.me rooms with queues and patient transfers that can handle that.”
Brent Harris
Chief Information Officer at FCS
Achieving success with doxy.me
FCS partnered with doxy.me to introduce a telehealth platform designed to feel as familiar and dependable as walking into a physical clinic. The goal was not to replace in-person care, but to extend it—making virtual visits a natural part of everyday workflows.
“Doxy.me just works: it was very easy to implement, our providers love it, and it helps us meet a huge need.”
Brent Harris
Chief Information Officer at FCS
Today, every FCS provider has a unique doxy.me waiting room link printed directly on their business card. Just like a physical address, the link never changes—making it easy for residents to know exactly where to go for care. Whether for scheduled appointments, urgent needs, or ongoing access, providers are always available in the same virtual location.
Because doxy.me works directly in the browser and requires no downloads, residents can join visits on virtually any device, even with limited internet connectivity—removing common technical barriers to telehealth access.
Scheduled appointments
FCS providers add their personal URL to all appointment invites. It’s easy to remember, and the same every time - making it easy for patients to join.
Urgent-care texts
FCS is behind COPES - the 24x7 suicide prevention service. Residents who call in can have an immediate face-to-face appointment using doxy.me. A text message is sent with the virtual appointment URL.
Always-on support
FCS providers hand out cards and printed materials to residents who may not need care straightaway, but want to know where to go in the future.
Expanding schemes
FCS handed out over 1,500 iPads in the pandemic to improve access to care for those without internet access. No additional software was needed - the unique URL was pre-loaded.
The impact: widespread adoption and expanded community reach
With a platform that requires minimal training and works reliably for both staff and residents, FCS now has more than 800 providers actively using doxy.me. This high level of provider adoption has enabled the organization to reach more of the community than ever before.
In 2024 alone, FCS delivered four million telehealth minutes, reflecting a strong and sustained preference for virtual care due to its convenience and low cost. For residents, accessing care is as simple as clicking their provider’s waiting-room link—no apps, no setup, no friction.
Looking ahead, FCS plans to continue expanding its remote and hybrid services, confident that doxy.me will remain a trusted partner in delivering accessible, community-centered care.
“We were able to scale up with doxy.me from a small footprint to all 800 therapists and physicians incredibly fast with almost no training; it was so intuitive they jump right in.”
Brent Harris
Chief Information Officer at FCS
See your patients today
© Doxy.me Inc.