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Security you cantrust

We understand just how important cyber security is in healthcare. That’s why we’ve done things differently.
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Cyber security can be complex. We keep it simple: we don't
store PHI. That means no loopholes, vulnerabilities, or risks that could expose patient data—because there’s nothing to be exposed.
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We know industry standards
HIPAA is constantly changing. That’s why we stay up-to-date on HIPAA and its security and privacy requirements for you. In fact, as part of our community, we help you understand and navigate these changes.
Ilustración de una enfermera y un médico debajo de los logotipos de RGPD, HIPAA y AICPA SOC 2
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Patient visits are incognito
Patients don’t create accounts, logins, or any other trackable information. The only way patients can be identified is through the call by you, their provider. Since the call doesn’t store PHI, patients remain anonymous.
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A BAA is arranged for you
Having a business associate agreement (BAA) with your telehealth platform is a HIPAA requirement. Because we keep track of the details in telehealth security, we provide a BAA, ready for you to sign.
Ilustración de una mano firmando un documento titulado “BAA”.
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Cyber security is routine for us
Keeping our systems and software secure is a continuous process. That’s why we have processes in place that prevent intruders. And since we’re immediately alerted when there are issues, we can act quickly.
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Ilustración de una enfermera y un médico debajo de los logotipos de RGPD, HIPAA y AICPA SOC 2
What to expect from our security
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24/7 monitoring
With 24/7 monitoring, we can respond immediately to any security breach or suspicious activity.
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True end-to-end encryption
All chat messages and video calls sent through doxy.me remain private.
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Single sign-on
For added security, you can enable single sign-on to protect access to your account.
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Dedicated security team
We have an information security team that is focused on staying ahead of cybersecurity threats.
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Vulnerability scans
We proactively look for vulnerabilities, which reduces the risk of attacks.
Leading security standards—worldwide
HIPAA
HIPAA
We meet US standards for protecting patient health information.
Learn more
AICPA SOC (System and Organization Controls)
SOC 2 (Type 2)
This industry standard report was issued by an independent auditor.
Learn more
AICPA SOC (System and Organization Controls)
SOC 3
See this third-party security assessment.
View report
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CPRA
We meet the requirements of the California Privacy Rights Act.
Learn more
GDPR
GDPR
We meet the EU’s standards for protecting European citizens’ data.
Learn more
Resources
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Compliance and regulations
See answers to the most common questions about our compliance.
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Privacy policy
Read the specifics on how we keep patient data private.