Case study / Alternative Community Resource Program
When a patient can’t get to the office, the appointment doesn’t have to be missed. ACRP uses doxy.me to offer virtual visits, make joining straightforward, and help patients continue seeing their established providers.
Since 1989, Alternative Community Resource Program (ACRP) has supported individuals and families in Pennsylvania through mental health treatment, education, and community services. Telehealth is part of its hybrid approach to outpatient care.
Specialty
Mental and behavioral health
Patient population
Children, adolescents, adults, and families
Care delivery model
Hybrid
Results
Fewer no-show appointments
Online care patients can easily access
Treatment can continue across locations
Since 1989
Supporting individuals and families
6 locations
Across 6 Pennsylvania counties
61,236
Minutes of care delivered through doxy.me*
*Total from July 2026 through October 2026
The challenge: Keeping appointments and established provider relationships when in-person care isn't possible
Without bus fare, gas money, or reliable transportation, a patient may miss an appointment they want to attend. ACRP’s team can explore if that visit can happen virtually instead.
“Hey, do you want to flip this to telehealth? We can still meet.”
Mark Wendel
Chief Innovation Officer
Staff can send the provider’s link by text or email. The patient checks in through their browser, and the provider sees when they arrive in the Waiting Room.
It gives the team a practical response when travel falls through: change how the patient attends so the appointment can still happen.
One familiar link makes every appointment easier to join
Patients shouldn’t have to search for a new meeting link or remember a password before each visit.
With doxy.me, ACRP patients return to their provider’s same link, enter their name, and check in. There’s no download or patient account to create.
Lydia Hill, Quality Assurance Director, highlights that consistent link as a reason the process is easier for patients. Once they know how to join, they can repeat the same steps next time.
ACRP also has a central place to manage telehealth providers across locations, while each clinician has a consistent link to share.
Keep seeing the same therapist - even when their new office is an hour away
When Amanda joined ACRP’s Bedford office to work closer to home, several clients had already been seeing her for years at another mental health provider in the Altoona area.
They wanted to continue working together. But with Altoona and Bedford approximately an hour apart, in-person appointments would have been challenging.
Many of Amanda’s clients were already receiving care primarily through telehealth. Through doxy.me, she could continue their treatment with minimal disruption.
“Telehealth has allowed my clients to maintain the consistency and familiarity of working with a provider they have trusted for years, rather than having to start over with someone new.”
Amanda
PhD, MS, LPC, provider at ACRP
Amanda could work closer to home, and her clients could keep their appointments with a therapist they knew.
The impact: Turning potential missed sessions into completed visits
For ACRP, telehealth offers a practical way to address barriers that can lead to missed visits.
A transportation problem can prompt a switch to video. A familiar link gives patients a straightforward way to join. And distance doesn’t have to prevent the next appointment with an established therapist.
Each gives ACRP another way to help a scheduled appointment become a completed visit.