Case study / Airrosti
Airrosti has been delivering industry-leading musculoskeletal care for over 20 years and has impacted over 1.5 million patient cases. Through doxy.me, Airrosti has been able to scale nationally, and now powers a full suite of products from virtual triage through to injury resolution via in-clinic, hybrid, or remote care.
Results
Providing quality care at scale
A better patient experience
Speciality
Musculoskeletal (MSK) care
Patient population
Nationwide
Care delivery model
Hybrid
90%
Injury resolution rate
98%
Patient satisfaction
12k
Virtual visits
4.1
Ø visits to resolve case
The challenge: delivering clinical excellence beyond the clinic
When launching Airrosti Remote Recovery, Airrosti’s priority was clear: any remote care solution needed to reflect the same thoughtful design, clinical rigor, and patient experience that defined its in-person clinics.
More than simply enabling virtual visits, Airrosti needed a platform that could support high-quality musculoskeletal (MSK) care—without compromising outcomes, provider workflows, or the trust they had built with patients. Maintaining their reputation for clinical excellence and a consistently positive patient experience was non-negotiable.
“Connecting with our providers needed to be simple or else it wouldn’t work. Doxy.me is straightforward, for both our providers and patients, and we can rely on it working every time.”
Chantil Tan
VP Product Management at Airrosti
Achieving success with doxy.me
Airrosti selected doxy.me to power its remote care services because the platform is designed to replicate the in-clinic experience for both patients and providers. From streamlined patient check-in to intuitive, in-call tools, doxy.me integrates naturally into Airrosti’s care delivery model—supporting clinical workflows without adding complexity.
Using doxy.me, Airrosti clinicians can deliver virtual MSK care that feels cohesive, personal, and aligned with in-person treatment—allowing patients to move seamlessly between care modalities as needed.
“Thanks to doxy.me, we can gather all the same information we get during an in-person examination… and deliver the same results to the patient”
Dr. Tom Danisiewicz
Airrosti Provider
Expanding access with VIP Chat
Building on the success of Remote Recovery, Airrosti introduced VIP Chat in 2019—an industry-first, no-cost, no-obligation virtual consultation service powered by doxy.me.
VIP Chat allows individuals to book a free 15-minute video appointment with a musculoskeletal expert through doxy.me’s telemedicine platform. During the session, patients can discuss symptoms, receive guidance, and be directed to appropriate next steps.
The flexibility of VIP Chat enables Airrosti to guide patients toward the most appropriate follow-up care—whether in-clinic, hybrid, or fully remote—based on individual needs, location, and preferences.
The impact: scalable, flexible MSK care
With doxy.me supporting its remote services, Airrosti is able to operate at scale and extend the reach of its providers. Multiple clinicians can collaborate on a single, centralized platform—serving tens or hundreds of patients across regional, national, or even international distances.
Administrators benefit from unified user management, while clinicians report that doxy.me is intuitive to adopt and easy to use alongside existing systems, including EHRs and specialized motion health assessment tools. By keeping the technology intentionally simple, doxy.me allows providers to stay focused on patient care—not on managing software.
“Having everyone on the same platform makes it easy to see and manage multiple providers. We can triage patients, or bring in peers for a second opinion.”
Chantil Tan
VP Product Management at Airrosti
What’s next: Flex, a digital-first MSK care program
The partnership between Airrosti and doxy.me continues to evolve. Following the success of Remote Recovery and VIP Chat, 2025 marks the launch of Flex, Airrosti’s highly requested, digital-first wellness program for musculoskeletal care.
Flex qualifies as a first-dollar coverage benefit and combines proprietary muscle and joint assessments, personalized exercise programming, a complimentary rehab toolkit, and 24/7 support via doxy.me video calls or chat. Together, Airrosti and doxy.me are expanding access to MSK care through a flexible, patient-centered model built for the future of healthcare delivery.
“Airrosti is always prioritizing what’s important to the patient. Doxy.me has been instrumental in keeping patient costs low, while still delivering higher effective treatment plans.”
Chris Cato
Chief Population Health Officer at Airrosti
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